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Sinfony

Training · Quality culture

Train a whole site on GMP with no training room.

Tying up hundreds of operators in a classroom is impossible — and ineffective. The 10-20-70 model, paired with micro-learning and the shop floor, durably embeds a quality culture. A field story: nearly 1,000 people retrained on GMP at a pharmaceutical site in northern France.

10-20-70

Skill is acquired 10% through concepts, 20% through guided practice, and 70% through daily routine. Training that ignores the 90% doesn't stick.

The 70-20-10 learning model, applied to GMP by Sinfony.

Blended learning combines several formats — video, role-play, field coaching — to cover the full spectrum of learning. Applied to Good Manufacturing Practice, it turns a regulatory obligation (training 100% of employees for their activities) into skill-building that's genuinely observable at the workstation.

The real problem

A completed GMP training is not a mastered skill.

Classroom GMP training ticks the regulatory box, but it evaporates fast: without hands-on practice or embedding in the daily routine, most of the content is forgotten within weeks. The result: "trained" employees who still reproduce the same deviations at the workstation. The problem isn't the content — it's the format.

The model

10% understand, 20% apply, 70% embed.

Each level has its own format. It's their sequence that builds a lasting skill.

10%Understand

Role-specific micro-videos

Modules of 2 to 8 minutes, tailored to the workstation: GMP fundamentals, contamination, data integrity. A learning path fits in 1 to 3 hours, initial and final quiz included.

20%Apply

Guided hands-on practice

Gemba walks and self-inspections in pairs with quality assurance, to translate concepts onto the floor, in real conditions.

70%Embed

Daily routine

GMP minutes in meetings, vigilance routines, management standards: skill consolidates in the everyday gesture.

The winning combo

Micro-learning to understand, the Gemba to embed.

Micro-learning solves the "10%": short, segmented by persona, available at the workstation, it trains without tying people up. But it isn't enough on its own. It's the pairing with hands-on practice (the "20%") and management routine (the "70%") that turns a video watched into a reflex held. The two reinforce each other: the video prepares the Gemba, the Gemba reveals what still needs deepening.

Read: the GMP Gemba walk →

A typical learning path

  1. 1. Initial quiz — gauge the level
  2. 2. Targeted micro-videos by role
  3. 3. Guided Gemba / self-inspection
  4. 4. Daily GMP routine
  5. 5. Final quiz & validated objectives

The field story

At the scale of a site.

A role-by-role rollout, at a pharmaceutical site in northern France, without pulling teams into a classroom.

~1,000
people retrained on GMP
2–8 min
per micro-video, tailored to the workstation
4
job scopes covered

Frequently asked questions

GMP blended learning, in practice.

Train your teams on GMP, and make it stick.

Let's talk through a 10-20-70 GMP training plan, from micro-learning to field embedding.