# Make your performance independent of key people. Sinfony captures your teams' critical know-how — process, documentation, training, field execution — for the **life sciences** and **sovereignty sectors**. Less variability, fewer errors, an organization that scales. 25 years of sector expertise 100,000+ people trained 20,000 auditable certificates −95% training-related errors ![A know-how chain shown as interconnected gears and digital flows](/assets/img/accueil/hero-performance-independante-savoir-faire.webp) - 01Process - 02Procedures & know-how - 03Execution - 04Deviations Four links, people at the center. That's where performance lives — and risk. They capture their know-how with Sinfony - Sanofi - Takeda - Merck - Recipharm - Guerbet - Octapharma - Univercells You've already put everything in place: processes, a quality system, tools, KPIs. And yet your performance still depends on people. Fewer than **30%** of processes are actually run consistently, and there's up to **50% variability** between operators. Why? Because **80% of critical know-how stays informal** — in the heads of a few key people. A completed training is not a mastered skill. 01 ### Process Map and de-risk what should really happen on the floor. 02 ### Procedures & know-how Make the critical knowledge that's informal and expert-dependent today transmissible. 03 ### Execution Ensure every operator performs the same way, at the right level. 04 ### Deviations Detect, handle and learn from deviations — turning risk into an asset. [ ### Perform without depending on your key experts. Assessment, catalog and tools, turnkey — even without a training department. See the SME / mid-market path →](/en/smes-mid-market/)[ ### Go where your internal learning centers don't. Training by role and by critical task, compliant and ready to plug into your LMS. See the enterprise path →](/en/large-enterprises/) ## Consulting methods, with AI tools that accelerate them. Sinfony delivers performance-consulting methods **and** builds the AI tools that speed up their rollout — across the whole loop: Process → Documentation & Training → Execution → Deviation. ![Modular digital platform with training modules and AI tools](/assets/img/accueil/section-solutions-capitalisation.webp) [Training ### Academy 200+ micro-learning modules — GMP, quality, HSE and cybersecurity — ready to deploy. Explore the catalog →](/en/academy/) [Platform ### Learning Suite The LMS built for regulated training: auditable certificates, audit-ready traceability, instructional AI. See the platform →](/en/learning-suite/) [AI video ↗ ### Hoctav Capture hands-on know-how and turn it into training videos with AI. Go to hoctav.ai ↗](https://hoctav.ai/en/) [AI tool ↗ ### Maestro Rationalize processes, procedures and on-the-job training with AI: up to −50% SOPs, actually used at the workstation. Go to maestro.sinfony.ai ↗](https://maestro.sinfony.ai/en) [Consulting ### Get your processes executed flawlessly. We assess, transform and embed — transferring our methods to your teams. Assessments from €5k. Request an assessment →](/en/consulting/) ## One problem, everywhere know-how is critical. Organizations where performance and compliance rest on know-how held by a few key people. ![Laboratory objects representing the life sciences](/assets/img/accueil/card-secteur-sciences-vie.webp) [Pharmaceutical](/en/sectors/pharmaceutical/) [Medical devices](/en/sectors/medical-devices/) [Cosmetics](/en/sectors/cosmetics/) [Food](/en/sectors/food/) [See the family →](/en/sectors/life-sciences/) ![Symbols of defense, energy, transport and telecommunications](/assets/img/accueil/card-secteur-souverainete.webp) [Defense](/en/sectors/defense/) [Energy](/en/sectors/energy/) [Transport](/en/sectors/transport/) [Telecommunications](/en/sectors/telecommunications/) [See the family →](/en/sectors/sovereignty/) ## Knowledge is becoming a critical asset. 39% of skills will be transformed or obsolete by 2030 — knowledge has to renew continuously. Source: World Economic Forum, Future of Jobs Report 2025 2.7 years median tenure with the same employer for 25–34-year-olds — knowledge leaves with people. Source: US Bureau of Labor Statistics 100% of staff must be trained for their activities — training isn't optional, it's a regulatory requirement. Source: 21 CFR 211.25 (eCFR) ## The proof, in numbers. What our clients see once their know-how is captured. ![Dashboard illustrating improved results and compliance](/assets/img/accueil/section-resultats-chiffres.webp) −95% training-related errors −90% documentation / training gap −50% SOPs and onboarding effort 20,000 certificates that stand up to inspectors ## From field teams to inspectors. ![Abstract speech bubbles for client testimonials](/assets/img/accueil/section-temoignages-clients.webp) > "It feels like it came from colleagues." Cenexi > "I've worked here for six years, and no one had ever explained my job to me like that." GSK > "You're the consultants with the nerve to actually make things move." Novo Nordisk As seen by inspectors & auditors > "What we've just seen is a world-first innovation." > > Canadian inspection, Nov. 2022 > "You've made my day — what I've just seen is wonderful." > > Ex-FDA auditor, Sept. 2020 > "You blew me away — I'm delighted with what I saw." > > Global QA audit, Oct. 2022 ## Turn your critical know-how into a lasting asset. A 3–6-day assessment is enough to pinpoint 80% of your performance levers.